Privacy policy

Updated 27 October 2026

Who is responsible for your data

Raivo, MB (company code 306666318, VAT code LT100016657416), J. Janonio g. 5, Tirkšliai, LT-89328 Mažeikiai district, Lithuania. Email: [email protected], phone: +370 671 50057.

What data we collect

• When you call us or write on WhatsApp: your name, phone number, company details, the truck’s make, model and registration number, its location, and a description and photos of the fault.
• When you press “Send location on WhatsApp”: your phone asks for permission and adds the coordinates to a WhatsApp message on your device. The website does not store them or send them anywhere else.
• When you visit the website: our hosting provider automatically records technical data (IP address, browser type, time of visit) in server logs for security.

Why we use it

• To provide roadside assistance and agree on the work: performance of a contract, Article 6(1)(b) GDPR.
• To issue invoices and keep accounting records: legal obligation, Article 6(1)(c) GDPR.
• To keep the website secure and working: our legitimate interest, Article 6(1)(f) GDPR.

Who we share it with

• Partners who carry out the job, such as local roadside assistance providers, towing companies, workshops and parts suppliers, including partners in other European countries. They receive only what they need for the job.
• Your insurer, if you ask us to.
• Accounting and IT service providers, including our hosting provider.

Messages you send on WhatsApp are also processed by WhatsApp under its own privacy policy. We do not sell personal data.

How long we keep it

• Accounting documents: as long as Lithuanian law requires, usually 10 years.
• Other data related to the service: as long as needed to provide it and to handle possible claims, then deleted.
• Server logs: for a limited period set by the hosting provider.

Cookies

This website does not use cookies, analytics or advertising trackers. Fonts and images are loaded from our own server.

Your rights

You can ask to access, correct or delete your data, restrict or object to its processing, and receive your data in a portable format. Write to [email protected].

If you believe your data is processed unlawfully, you can complain to the State Data Protection Inspectorate of Lithuania (vdai.lrv.lt).

Changes

We may update this policy. The current version is always published on this page.